Description

Step into the world of IT Support — the backbone of every organization’s tech infrastructure.
In this beginner-friendly 5-week course, you’ll learn how to troubleshoot common tech issues, manage hardware/software, and support users efficiently. This course is perfect for those looking to begin a career in IT or enhance their general tech proficiency.

Course Duration: 5 Weeks
Skill Level: Beginner
Prerequisites: None

Syllabus Overview

Week 1: Introduction to IT Support

• What is IT support and why is it important?

• Overview of IT roles and helpdesk environments

• Understanding user needs and support responsibilities

• Key tools and terminology in IT support

Week 2: Hardware & Software Basics

• Types of hardware (PCs, printers, routers)

• Common hardware issues and troubleshooting

• Installing, configuring, and updating software

• Operating systems (Windows, macOS basics)

Week 3: Networking & Connectivity

• Introduction to computer networks (LAN/WAN/Wi-Fi)

• Setting up and troubleshooting basic network issues

• Understanding IP addresses and DNS

• Tools like ping, ipconfig, and basic router config

Week 4: Troubleshooting & Support Procedures

• Step-by-step troubleshooting methods

• Remote support tools and best practices

• Ticketing systems and documentation

• Customer service and communication skills for IT

Week 5: Security & Maintenance

• Basic cybersecurity hygiene for IT support

• Antivirus, firewalls, and software updates

• Backups and data recovery

• Preventive maintenance routines

Assessment & Certification

• Weekly practical exercises

• Troubleshooting scenarios and simulations

• Certificate of Completion after successful course completion